Case study

Nancy Willacy

User Experience (UX)

They made me aware of IR35 and check my contracts to make sure I comply”

Nancy Willacy

User Experience (UX)

They made me aware of IR35 and check my contracts to make sure I comply”

Nancy Willacy joined Intouch as a new client. She works in user experience (UX), which is mainly concerned with making sure real people are considered in the design and development of digital products.The job is varied and includes doing user research, information architecture, content design and testing products clients have built.Nancy had never contracted before and wasn’t confident about handling finances, so it was important for her to be working with a company who talked to her like a human being, and without endless jargon.

She spent a month or so looking for solutions before settling with Intouch. (Interestingly Nancy heard about us via her NCT group!). The idea of direct contact with an actual accountant rather than an account manager, or liaison person appealed to her.

Intouch also assisted in setting up her limited company, which she found really helpful, as she wasn’t sure about navigating that process on her own.Overall, Nancy has found that Intouch makes her life much easier. When she has a query, she simply drops her Personal Accountant a line and he helps her out.

“They made me aware of IR35 and check my contracts to make sure I comply. It’s just so good to have access to someone with all the answers. It takes so much stress out of starting out as a contractor. I feel like I have an ally.”

Steve Lawrence
IT Healthcare

George-Georgiou
Financial Services