People love to recommend the things they think are really great, and want others to like them too. That’s why we’re proud to say that over 40% of the clients that sign up with us come from friend and colleague referrals. But why? We’d like to think that it’s down to our award-winning service. Each of our clients gets unlimited expert advice from their own dedicated Personal Accountant, an easy-to-use online portal and everything needed to run their Limited Company from a tax and accounting point of view. All this for a fixed monthly fee and no hidden charges makes the difference that’s worth sharing.
Stephen Lawrence deals with electronic patient records as a Deployment and Implementation Consultant in the IT Healthcare sector.
He joined Intouch as a new client after previously being employed through an Umbrella company, and was made aware of us via various specialist IT Contractor forums and websites. Having read good things about the service we offer, Stephen decided to contact one of our Personal Accountants to find out more.
After discussing his situation and options, Stephen was sold on Intouch’s promise of personal service and good advice and was impressed that we’ve received awards for our service too. Since he’s joined, Stephen has found the online portal ‘clear and easy to understand’ and proclaims that Intouch Accountants are ‘a team, and the service seamless.'
Going forward as a long-term client, we’re here to assist with Stephen’s primary intentions: for all his taxes to be paid on time and to offer quick and easy access to sound advice and solutions.
Nancy Willacy joined Intouch as a new client. She works in user experience (UX), which is mainly concerned with making sure real people are considered in the design and development of digital products.
The job is varied and includes doing user research, information architecture, content design and testing products clients have built.
Nancy had never contracted before and wasn’t confident about handling finances, so it was important for her to be working with a company who talked to her like a human being, and without endless jargon.
She spent a month or so looking for solutions before settling with Intouch. (Interestingly Nancy heard about us via her NCT group!). The idea of direct contact with an actual accountant rather than an account manager, or liaison person appealed to her. Intouch also assisted in setting up her limited company, which she found really helpful, as she wasn’t sure about navigating that process on her own.
Overall, Nancy has found that Intouch makes her life much easier. When she has a query, she simply drops her Personal Accountant a line and he helps her out. “They made me aware of IR35 and check my contracts to make sure I comply. It’s just so good to have access to someone with all the answers. It takes so much stress out of starting out as a contractor. I feel like I have an ally.”
More case studies to come