Imagine going to your doctor’s surgery, only to speak to an unqualified person who can’t help and can only pass your questions onto a doctor as and when they’re free. Now imagine paying for that service and constantly having to wait for an answer.
Frustrating? Absolutely! But sadly some contractor accountants offer this exact level of service, whereby your questions and queries are directed through a call centre or unskilled account manager. And at the end of the day, you’re left no closer to having your questions answered…
Account manager and call centre vs Personal Accountant – so what’s the difference?
When hunting for a new contractor accountant, it’s important to ensure you understand how you will be supported during your time as a client. Along with understanding what service you can expect, always ask the question, ‘will I speak to a call centre, account manager, or have a direct line to my Personal Accountant?’
Account managers are just that, they manage correspondence between you and an accountant. When it comes to offering support this is usually on a simplistic level, so for the most part you’ll find yourself waiting for an answer, regardless of how basic your question may be.
Whilst for some this level of service may be satisfactory, for the majority who want detailed and accurate responses right away, this is less than ideal.
Call centres are there to answer the phone and ensure you’re passed onto the correct person. In most cases, this will be an account manager, who will only be able to assist you as far as we’ve outlined above.
Again you’re left in limbo without the answer you need, wondering when an accountant will pass your answer down the chain of contacts – and who will eventually get it to you.
Personal Accountants are exactly what their title implies – you get a qualified expert accountant who is allocated to you from the get go. They’ll familiarise themselves with your accounts, listen to what you want to achieve financially from your contractor pay, and be able to offer advice and guidance based on your goals.
You should be able to speak directly to them whenever you wish, meaning you can always expect an accurate and expert answer straight away, allowing you to get on with what you do best whilst they take care of your accounting. After all, that is their profession!
The Intouch Promise: No call centres or unskilled account managers – just a direct line to your Personal Accountant
Here at Intouch you’ll only ever deal directly with one of our expert Personal Accountants. From the moment you become an Intouch client your accountant’s first job is to get to know you on a personal and professional level. We specialise in contractor accounting and take the time to understand what you want to achieve, explaining how we’re going to help you get there. That’s part of the Intouch Promise.
If you’re ready to speak to our team of expert advisers, give them a call directly on 01202 901 385, or email / live chat us. We look forward to getting you started on your Intouch Accounting journey!
This blog has been prepared by Intouch Accounting. While we have made every attempt to ensure that the information contained in this blog has been obtained from reliable sources, Intouch is not responsible for any errors or omissions, or for the results obtained from the use of this information. This blog should not be used as a substitute for consultation with professional accounting advisers. If you have any specific queries, please contact Intouch Accounting.