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Stop being a number and start being a priority – the importance of personal service

Posted by: Jenny Winslow | 14.02.19

Nothing but personal service

Who hasn’t been in this position – you call your bank / insurance company / or any service provider with a small question or query, and end up being passed around departments, with little to no hope of having your question answered. Frustrating? Absolutely, and to make it even worse you could be paying for that service. The initial love that helped you become their client has well and truly gone.


So what makes that experience so frustrating? Your service provider is missing one crucial factor – they’re not offering you a personal service. So how do we use this knowledge to deliver our award-winning accounting services?


It’s simple – we love contractors!

We really do, and helping them to take home as much of their contractor pay whilst keeping the taxman happy is at the forefront of everything we do. So how do we do this? We get to know you. The Intouch difference is that we offer personal service in the form of your own Personal Accountant who deals with all your accounting needs, and makes it their mission to understand exactly what you need from your Limited Company.


We respect you – we know that the level of trust you have in us as your chosen accountant is of the utmost importance. You trust us to keep you compliant whilst exploring every possible tax advantage available. That’s why respect is a core foundation in the personal service we provide.


We value our relationship – knowing that you’re satisfied with our service is why we do what we do. You’re far more likely to continue to stay with us if you feel valued, that’s why your Personal Accountant will take the time to get to know you. They begin this relationship with a detailed call when you first join us, then they’ll contact you at regular intervals to ensure you’re getting what you need. We want to know what makes you tick, your unique circumstances and why you do what you do.


Your time is precious and we don’t want to waste it – you’re busy either contracting or enjoying life – you don’t want to be chasing your accountant or wasting time trying to do their job for them. We get this, which is why we don’t make it hard for you to get in touch with your Personal Accountant, as you’ll have their direct line and email address from the second you become a client. They’ll only ever provide you with support and advice that’s unique to your personal circumstances.


Make personal service the number one thing you look for in an accountant

If you’re currently on the lookout for a contractor accountant, make sure personal service is at the top of your priorities list. Check whether you’ll have an account manager or call centre, as these two options will mean you’ll receive a basic level of service without the personal touch.


A Personal Accountant is without doubt the best option, as you’ll have that dedicated person on hand to offer tailored, expert support, based on your own goals.


Intouch – personal and professional

The personal service our accountants provide their clients is what we believe differentiates us from our competitors, as they really take the time to get to know you and your needs. They begin by building up a relationship and understanding what you want to get from contracting, then explain how they’re going to help you achieve your personal and professional goals.


With our unlimited all-inclusive monthly service you can ask your Personal Accountant any questions at any time. 24/7 access to our online portal gives you visibility of your accounts whenever you wish, and we assist with your quarterly VAT returns, year-end accounts, payroll returns and one self-assessment tax return.


In short through a mixture of technology, expertise and people we support you with your company’s financial duties, freeing you up to focus on getting your next client and growing your flourishing business.


Your success is our priority, so get in touch today to find out how we can support you.


This blog has been prepared by Intouch Accounting. While we have made every attempt to ensure that the information contained in this blog has been obtained from reliable sources, Intouch is not responsible for any errors or omissions, or for the results obtained from the use of this information. This blog should not be used as a substitute for consultation with professional accounting advisers. If you have any specific queries, please contact Intouch Accounting.

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