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The importance of personal service

Posted by: Zoe Brandt | 04.07.18

We’ve all been there: we call our bank, a service provider or company with a minor query, only to be passed through multiple departments and asked the same questions over and over again. We feel like we’re just a name in a long line of callers – and we can’t help but feel fed up and frustrated when we put the phone down.

In these situations, there’s one important thing missing: the personal touch. And when you’re paying for a service – for instance, from a Contractor Accountant – personal service is something you truly deserve.

Personal service is important because:

• It shows respect. In our opinion, adding a personal touch is part and parcel of offering a quality customer experience. After all, when you entrust in a company to provide a service (and you’re paying for the privilege), you don’t expect to be treated like ‘just another customer.’ You want to feel special – and you deserve to.

• It enhances relationships. You’re far more likely to be satisfied with a company that treats you as an individual – a company that understands your unique circumstances, and offers quality solutions based on your needs.

• It reduces time-wasting. Time’s precious when you’re a freelancer or contractor running your own company. By pairing with an accountant who’s taken the time to understand your unique needs, you can expect to receive expert, accurate advice and support almost straight away, whenever you need it. Less time wasted means a more efficient partnership.


Contractor accounts: what to look out for

If you’re just about to set up a Limited Company, or have decided it’s time to switch accountants, ensuring you’ll receive a personal service throughout your professional relationship should be one of your top priorities.

When searching around, an important thing to look out for is if you’ll be dealing with call centres and Account Managers, or if you’ll be paired up with your own, Personal Accountant. In all cases, the latter option is best.

A qualified, expert Personal Accountant will take time to familiarise themselves with your accounts and learn what you want to achieve financially from your contractor pay. They’ll be on hand to offer tailored support, based on your goals, whenever you need it.


Intouch: personal, professional

The team at Intouch prides itself on our personal approach to contractor accounting. In fact, it’s the one thing we think really differentiates us from all the other accounting companies – it’s our USP, so to speak.

Choose Intouch and you’ll be partnered with a dedicated Personal Accountant the moment you become one of our valued customers. Their first job will be to get to know you on a personal and professional level, which, in our eyes, is a crucial step in providing a high-quality service.

As soon as your Personal Accountant feels comfortable with the nature of your business and what you want to achieve, they’ll explain how they will help you to reach your goals.

A monthly fee entitles you to unlimited advice from a dedicated Personal Accountant, 24/7 access to our portal for day-to-day accounting tasks, and assistance with duties such as quarterly VAT returns, year-end accounts, payroll returns and self-assessment tax return.

Ultimately, your Personal Accountant is responsible for supporting you with the financial duties owning your own company brings. This means your time will be freed to focus on attracting new customers and growing your flourishing business.

We’ve gained a reputation for our unrivalled service and industry knowledge, and as testament to this have been voted the UK’s Best Small/Medium-sized Contractor Accountant by Contractor UK readers. Start your journey with us today by calling 01202 375 293.


This blog has been prepared by Intouch Accounting. While we have made every attempt to ensure that the information contained in this blog has been obtained from reliable sources, Intouch is not responsible for any errors or omissions, or for the results obtained from the use of this information. This blog should not be used as a substitute for consultation with professional accounting advisers. If you have any specific queries, please contact Intouch Accounting.